Field Specialist, IGT

This is a fully remote position, open to applicants in Germany.

📋 Description

• Execute repairs and installations independently, including remote repairs and Field Change Orders.

• Assess faults across various systems and devise solutions while taking into account clinical, technical, and commercial dimensions.

• Maintain customer satisfaction through effective communication, proactive escalation management, and close cooperation with both internal and external stakeholders.

• Offer support and guidance to colleagues.

• Facilitate technical training sessions during installations.

• Manage small projects like relocations and upgrades.

• Troubleshoot and resolve IT and network issues independently.

• Assist Sales and Project Management teams with technical inquiries.

• Provide pertinent information and support to customers as part of maintenance activities.

• Thoroughly document all actions in line with Philips quality standards.

• Report safety-related issues and adhere to all applicable processes.

⛳️ Requirements

• Experience in field service along with relevant knowledge of medical technology and fundamental medical concepts.

• Exceptional communication skills for both internal and external interactions, coupled with a confident demeanor, reliability, and professionalism.

• Skills in customer management, assertiveness, and professional escalation handling.

• Ability to collaborate across functions and strong teamwork abilities.

• High adaptability, willingness to travel frequently and work across regions (>70%), including weekend shifts and 24/7 on-call availability.

• Strong IT and network expertise, proficient MS Office skills, and excellent documentation skills.

• Background in a radiology setting and knowledge of radiation protection.

• Credentialed as a medical device consultant per Section 83 of the German Medical Devices Implementation Act (MPDG).

🏝️ Benefits

• Competitive compensation in accordance with the collective bargaining agreement of IG Metall.

• 30 days of annual leave.

• Subsidized Deutschlandticket.

• Leasing options for personal use, including bicycles, cars, smartphones, and more.

• A variety of health, professional development, and personal growth programs.

• Employer-funded company pension scheme.

• Two weeks of paid leave for partners related to the birth of a child.

• Discounts on Philips products.

• One paid volunteering day.

• Various team and cultural initiatives, encompassing sustainability and diversity activities.

• Company car with the option for personal use (taxed under the 1% rule).