Field Specialist I – Advanced CIP

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Configure, install, troubleshoot, maintain networks, and provide training to customers on Ricoh products and services.

• Offer consultative and strategic support for complex product issues and recurring challenges.

• Lead initiatives for technical problem-solving and sharing of knowledge.

• Identify opportunities for increasing usage of Ricoh equipment, supplies, and services.

• Assemble, adjust, maintain, and clarify product and equipment operations according to specifications and documentation.

• Promote Ricoh's support functions and offerings while addressing customer needs.

• Manage personal schedules and assist with various solutions and timelines.

• Foster productive relationships with customers and Ricoh personnel.

• Execute procedures for workload management and handling field calls.

• Provide customer training, observe equipment and workflows, and present enhancements and solutions.

• Achieve objectives related to response time, repair time, quality, productivity, and cost control.

• Complete administrative responsibilities, logs, processes, reports, and time/activity tracking.

• Maintain stock in the assigned vehicle and/or customer on-site inventory.

• Participate in opportunities offered by the Ricoh Extra Value program and bill accordingly.

• Perform additional duties as assigned.

⛳️ Requirements

• A valid state driver's license and the minimum level of auto insurance coverage as per Ricoh policy is required for positions that necessitate extensive use of a personal vehicle for company business.

• A high school diploma is required.

• Preferred coursework and experience include computers, electronics, mechanics, basic networking, connectivity, and printing software applications.

• Must meet the criteria outlined in the Technology Services Training Role Inventory and Certification Program for the assigned position.

• Advanced proficiency in Microsoft Office applications, computers, mobile technology, and related applications and/or systems is necessary.

• Strong multitasking and prioritization abilities are essential.

• Capability to identify problems and opportunities while developing effective solutions is important.

• Excellent organizational, interpersonal, and verbal communication skills are required.

• Must handle highly confidential information with discretion.

• Ability to effectively avoid and resolve conflicts is necessary.

• Goal-oriented, self-motivated, and committed to continuous personal and professional development, as well as the development of others.

• Must be able to travel extensively daily between customer locations, including by foot and working outdoors in various weather conditions.

• Occasional overnight travel may be necessary.

• Ability to move wheeled objects weighing up to 400 pounds and lift/carry items weighing up to 50 pounds is required.

• Frequent stooping, bending, squatting, kneeling, ladder use, and regular use of calculators, keyboards, and hand tools are expected.

• Shift work, overtime, standby, and/or on-call responsibilities may be required.

🏝️ Benefits

• Options for medical, dental, life, and disability insurance.

• Retirement Savings Plan (401K).

• Health Savings Account (HSA).

• Flexible Spending Account (FSA).

• Tuition assistance programs for team members.

• Paid vacation time.

• Annual paid holidays.

• Additional benefits that promote health, wellness, and personal and professional development.