Field Specialist, Cologne/Bonn

This is a fully remote position, open to applicants in Germany.

📋 Description

• Independently carry out repairs and installations, including remote fixes and Field Change Orders.

• Assess faults across various systems and develop solutions while taking into account clinical, technical, and commercial considerations.

• Ensure customer satisfaction through effective communication, proactive issue escalation management, and collaboration with both internal and external partners.

• Provide mentorship to colleagues.

• Conduct technical training during installation processes.

• Manage small projects, such as relocations and upgrades.

• Resolve IT and network issues independently.

• Assist Sales and Project Management with technical inquiries.

• Share pertinent information and offer customer support as part of maintenance operations.

• Thoroughly document all activities in compliance with Philips quality standards.

• Report safety-related deficiencies and adhere to relevant procedures.

• Act as a Medical Device Consultant in accordance with Section 83 of the German Medical Devices Law (MPDG).

⛳️ Requirements

• Experience in field service, along with pertinent knowledge of medical technology and basic medical principles.

• Strong internal and external communication skills, along with a confident demeanor, reliability, and professionalism.

• Skills in customer management, assertiveness, and professional escalation management.

• Ability to collaborate across functions and strong teamwork capabilities.

• High degree of flexibility, willingness to travel extensively (>70%), including weekend work and 24/7 on-call availability.

• Solid IT and networking skills, proficient in MS Office, and excellent documentation abilities.

• Experience within a radiology setting and knowledge of radiation protection.

🏝️ Benefits

• Competitive compensation aligned with the IG Metall collective agreement.

• 30 days of annual leave.

• Subsidized Deutschlandticket public transport pass.

• Leasing options for personal use, including bicycles, cars, smartphones, and more.

• A variety of health, professional development, and personal growth programs.

• Employer-sponsored pension plan.

• Two weeks of paid leave for partners in connection with the birth of a child.

• Discounts on Philips products.

• One paid day for volunteering.

• Various team-building and cultural activities.

• Company car available for personal use (taxed at the 1% rate).