Field Services Engineer III – Nevada

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Travel to customer locations within the designated Nevada region to provide installation and repair assistance.

• Install, operate, maintain, repair, and modify specified equipment.

• Conduct maintenance and provide technical support for equipment, integrated systems, subsystems, and software.

• Analyze and assess products and their performance.

• Troubleshoot and diagnose issues to swiftly resolve problems.

• Implement upgrades and configuration updates for imaging and navigation equipment.

• Lead and engage in technical repair and clinical-use training for domestic, international, and third-party personnel.

• Offer testing and validation assistance to the manufacturer’s organization.

• Keep precise records of customer complaints, follow-ups, root-cause analyses, and resolutions.

• Support the maintenance and repairs of Mazor robotic guidance and O-arm surgical imaging systems utilized in spinal and cranial procedures.

• Manage an autonomous schedule and prioritize service calls throughout the territory.

• Collaborate directly with clinical staff to comprehend issues and restore system functionality.

⛳️ Requirements

• High School Diploma or equivalent is required.

• A minimum of 4 years of experience as a technician, in clinical field service, or in clinical customer support.

• Preference will be given to candidates who are local to Nevada.

• A Bachelor’s degree in Bioengineering, engineering, or a technology-related field is preferred.

• Previous experience as a technician or in field services within the medical device industry is preferred.

• Familiarity with orthopedic anatomy, surgical protocol, and medical terminology is preferred.

• Strong skills in mechanical and electrical troubleshooting.

• Knowledge of commonly used testing equipment, including dosimeters, power supplies, DVMs, signal generators, and flow meters.

• Ability to read and interpret schematics and engineering drawings.

• Familiarity with FDA 21 CFR and CGMP regulations for medical devices.

• Excellent analytical and communication skills.

• Capability to convey complex technical issues clearly.

• Responsive and action-oriented approach to problem-solving.

• Unrestricted U.S. work authorization is required at the time of hire and throughout employment.

• For bachelor’s degrees obtained outside the United States, the degree must meet the criteria outlined in 8 C.F.R. § 214.2(h)(4)(iii)(A).

• Ability to fulfill hospital or clinic credentialing requirements.

🏝️ Benefits

• Competitive salary.

• Flexible Benefits Package.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contribution and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

• Temporary employees are entitled to paid sick time, as mandated by applicable state law.

• Equal employment opportunity and reasonable accommodations for qualified individuals with disabilities.