Field Service Technician – Robotics

This is a fully remote position, open to applicants in France.

📋 Description

• Identify problems and recommend maintenance solutions.

• Perform repairs on products.

• Support and guide customers in utilizing our robots.

• Document intervention reports in the CRM.

• Oversee the inventory of spare parts located off-site.

• Deliver training on maintenance practices.

• Coordinate follow-ups with customers alongside the team.

• Participate in the ongoing enhancement of service quality.

⛳️ Requirements

• Education: At least a Bac+2 (2-year technical diploma) or equivalent in a technical discipline.

• Experience: Demonstrated initial experience in a comparable position, preferably in the maintenance/installation of specialized machinery.

• Specific knowledge: Solid technical foundations (mechanics, electrotechnical principles, industrial computing/automation) necessary for understanding industrial robots.

• Proficiency in one or more programming languages.

• Languages: Proficient in English.

• Personal qualities: Self-sufficient, focused on customer service, excellent interpersonal skills, and keen attention to detail.

🏝️ Benefits

• Competitive salary, reflecting experience.

• Two guaranteed annual bonuses.

• Strong emphasis on work-life quality (staff cafeteria, transportation arrangements, childcare, telecommuting options, etc.).

• Health insurance coverage.

• Benefits from the employee committee (works council).

• Membership in the Stäubli cooperative.