Field Service Technician – Laboratory Equipment

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Conduct preventative maintenance and basic servicing of Metrohm laboratory instruments at client locations.

• Diagnose and repair instrumentation problems as required.

• Offer technical assistance to customers in person, via phone, email, and Microsoft Teams.

• Record service activities and keep service documentation up to date.

• Establish and nurture positive relationships with customers and internal stakeholders.

• Efficiently manage and prioritize service requests over a vast geographic area.

• Participate in training sessions at Metrohm USA headquarters located in Tampa, Florida.

⛳️ Requirements

• Strong mechanical skills and proficiency in troubleshooting.

• Capability to test, diagnose, and repair technical equipment.

• Outstanding organizational and time-management abilities.

• Excellent customer service and communication skills.

• Ability to work independently while effectively collaborating with internal teams.

• Valid driver's license and willingness to travel throughout the designated territory.

• Associate's or Bachelor's degree in Chemistry, Engineering, or a related STEM field.

• Laboratory experience, including knowledge of laboratory equipment and practices.

• Previous experience in technical service, maintenance, or field service.

• Experience with work-related travel.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Company-paid basic life insurance.

• Company-paid disability coverage.

• 401(k) plan with a generous company match.

• Paid time off.

• Paid company holidays.

• Company vehicle.

• Company laptop.

• Company cell phone.