Field Service Technician II – Data Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Commission, repair, and maintain mechanical and electrical equipment related to new Data Center Cooling initiatives.

• Examine work orders, blueprints, schematic diagrams, and associated materials to ascertain the tasks to be completed, as well as the tools, equipment, and components required for installation or repair.

• Exhibit a proven track record of managing complex projects aimed at minimizing the impact on the customer's experience while also reducing the financial implications for the company.

• Collaborate with engineering and manufacturing teams to address unique challenges in system operation and maintenance.

• Deliver exceptional customer service to both internal and external clients while upholding a professional appearance and demeanor.

• May provide management with insights regarding customer satisfaction, product performance, and recommendations for product enhancements.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Three to five years of experience in installation, maintenance, and troubleshooting; HVAC servicing or similar electromechanical experience is preferred.

• Willingness to travel approximately 85% of the time to various job sites for commissioning and warranty tasks.

• Excellent analytical skills and meticulous attention to detail.

• Proficiency in reading and interpreting blueprints, plans, and manuals.

• Ability to remain engaged in projects through root cause analysis.

• Outstanding customer service skills with a strong desire to surpass the expectations of both internal and external customers.

• Capability to work independently and efficiently, ensuring that tasks are completed accurately alongside external technicians and following up on parts delivery.

• Preferred trade/technical school education or certification is a plus.

• Experience with industrial HVAC equipment or similar electromechanical products is favored.

• Strong proficiency in Microsoft Excel and Word.

• Intermediate experience with commercial projects.

• Familiarity with building automation systems is an advantage.

🏝️ Benefits

• Contribute to NexGen Products - Cooling the World’s Expanding Data Centers.

• Work in an air-conditioned environment.

• Benefits commence from day one.

• 401K matching available.

• Enjoy four weeks of vacation (accrued) during the first year.