Field Service Technician II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Install, maintain, and conduct complex on-site repairs of mechanical, electrical, and electronic systems.

• Offer technical engineering guidance and support to junior field service representatives.

• Address urgent and challenging equipment repair requests.

• Execute equipment installation and maintenance at client locations.

• Operate in the field, from a home office, or at customer sites to provide technical assistance.

• Replace mechanical and electrical parts, such as motors, starters, switches, solenoids, pumps, refrigeration valves, VFDs, and compressors.

• React promptly to unexpected breakdowns.

• Interpret blueprints, electrical schematics, and construction job layouts.

• Complete reports from the field.

• Travel frequently to support international clients.

• Lead individuals or teams to achieve objectives.

• Educate peers and customers on technical issues.

• Act as a liaison among teams, including management-level groups.

⛳️ Requirements

• Completion of a formal technical program and 5–7+ years of relevant experience, or an equivalent background.

• A clean driving record.

• Experience with 3-phase motor control systems.

• Proficiency in welding stainless steel and aluminum.

• Pressure vessel certification is advantageous.

• Ability to troubleshoot electrical control systems effectively.

• Skill in safely replacing mechanical and electrical components.

• Capability to respond urgently to unplanned breakdowns.

• Proficient in reading and interpreting blueprints, electrical drawings, and construction job layouts.

• Familiar with safe work practices.

• Ability to work autonomously without direct supervision.

• Comfortable in a role requiring frequent travel.

• Excellent customer communication skills and the ability to build customer trust.

• Strong written and verbal communication abilities.

• Competent in using computers and smartphones, including filing field reports.

• Willingness and ability to travel to support international clients.

• Must possess a valid travel passport or the ability to acquire one post-employment.

• Experience in managing individuals or teams.

• Ability to impart knowledge and train peers and/or customers.

• Capable of liaising between teams, including management-level groups.

• Must pass a drug screening and background check.

• Authorization to work in the U.S. is required.

🏝️ Benefits

• Health/Dental/Vision Insurance.

• Vacation Time.

• Sick Time.

• Life Insurance.

• Long Term Disability.

• ESOP (Employee Stock Ownership Plan).