Field Service Technician I – Tampa, FL

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide exceptional customer service at municipal and industrial client locations.

• Conduct preventive maintenance, regular repairs, calibration, and verification of Hach instruments.

• Adhere to established company standards for servicing instrumentation.

• Foster a positive customer experience and act as the primary on-site contact for technical and service-related queries.

• Timely submit accurate service reports that impact billing, inventory, instrument history, and instrument failures.

• Comply with safe work practices as outlined in company policy.

• Carry out administrative tasks that support service visits.

• Travel daily to customer locations, generally within a 2-hour radius of the home office.

• Provide support to customers throughout the Tampa-area territory.

• Service instruments in environments that may include NEC hazardous locations (Class I Division 2).

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• At least 2 years of field service experience and/or experience in customer-facing roles is preferred.

• A valid driver's license and a clean driving record are required.

• Ability to rent a car and/or book hotel accommodations in accordance with applicable state laws is necessary.

• Mechanical aptitude is essential.

• Experience in preventive maintenance and technical diagnostics/repair is required.

• An associate or technical degree is preferred, or a combination of education and relevant experience.

• A minimum of 1 year of experience with MS Office products is necessary.

• Familiarity with ERP systems such as ServiceMax and/or Salesforce is advantageous.

• Excellent interpersonal skills are required.

• Strong written and verbal communication skills are essential.

• Willingness to travel daily to customer sites is necessary.

• Capability to undertake overnight stays, with 65–75% of weekly travel typically involving overnight accommodations.

• Willingness to travel to other states within the region for trips lasting up to one week is required.

🏝️ Benefits

• Comprehensive 10-week training program, including 8 weeks in the field with a dedicated trainer and 3 weeks of classroom training in Loveland, CO.

• Enjoy 3 days off each week.

• Company vehicle with maintenance and fuel expenses covered.

• Company-issued cell phone.

• Corporate credit card for work-related expenses.

• Medical, dental, and vision insurance starting on the first day of employment.

• 401(k) plan with company matching.

• Paid time off (PTO) up to 17 days annually.

• 48 hours of paid sick leave.

• Hach Bonus of up to 6% of annual salary, paid quarterly.

• Access to dedicated support staff.

• Opportunities for growth and professional development.

• Company-paid travel, accommodations, and meals for overnight assignments.

• Eligibility for incentive pay.