Field Service Technician I – Tampa

This is a fully remote position, open to applicants in Florida.

📋 Description

• Conduct preventative maintenance, routine repairs, and calibration/verification of instrumentation in accordance with established company standard work.

• Foster a positive customer experience and act as the primary on-site contact for technical and service-related inquiries.

• Operate in both municipal and industrial environments, including drinking water and wastewater treatment facilities, refineries, chemical manufacturing plants, and food and beverage processing facilities.

• Service instruments in NEC hazardous locations (Class I Division 2) as applicable.

• Provide timely and accurate service reports that impact billing, inventory, instrument history, and instrument failures.

• Adhere to safe work practices in line with company policy.

• Perform administrative tasks that support service visits.

• Travel daily to customer locations within the Tampa-area territory.

• Report directly to the Field Service Manager.

⛳️ Requirements

• High school diploma or an equivalent qualification is required.

• At least 2 years of field service experience and/or customer-facing experience is preferred.

• A valid driver’s license is necessary.

• A clean driving record is essential.

• The ability to rent vehicles and/or book hotel accommodations under applicable state laws is required.

• Mechanical aptitude is necessary.

• Experience with preventative maintenance and technical diagnostics/repair is essential.

• An Associate’s or technical degree is preferred, or a combination of education and experience.

• A minimum of 1 year of experience with MS Office products is required.

• Familiarity with ERP systems such as ServiceMax and/or Salesforce is beneficial.

• Strong interpersonal skills are necessary.

• Excellent written and verbal communication skills are required.

• Must be able to travel daily to customer sites, typically within a 2-hour radius.

• Availability for overnight travel is required, with 65–75% of weekly travel involving overnight stays.

• Must be willing to travel to other states within the region for trips lasting up to one week.

🏝️ Benefits

• Comprehensive 10-week training program.

• Enjoy 3 days off per week following the training period.

• Company car with maintenance and fuel costs covered.

• Company-issued cell phone.

• Corporate credit card for business expenses.

• Medical, dental, and vision insurance effective from the first day of employment.

• 401(k) plan with company matching contributions.

• Paid Time Off (PTO) of up to 17 days per year.

• 48 hours of Paid Sick Leave.

• Hach Bonus of up to 6% of annual salary, distributed quarterly.

• Access to dedicated support staff.

• Opportunities for growth and professional development.

• Company-covered travel, accommodations, and meals for overnight assignments.