Field Service Technician I

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Address daily service repair demands while enhancing customer satisfaction.

• Install, maintain, and repair field equipment efficiently.

• Provide necessary training to customers as required.

• Keep records of inspections, maintenance, and repair activities.

• Manage the ordering, installation, and return of parts while overseeing the repair-parts cycle time.

• Review logs for outstanding issues and generate customer reports.

• Engage in service sales opportunities and revenue-generating programs.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance and suggest modifications or enhancements.

• Offer technical support to customers and service personnel.

• Participate in site assessments, pilot service initiatives, and meetings.

• Maintain communication with senior Field Service Engineers (FSEs) and Product Managers.

• Control costs and work to minimize expenses.

• Travel to customer locations, including airports, correctional facilities, courthouses, and cruise ships.

• Adhere to health, safety, environmental, export-control, and security regulations.

⛳️ Requirements

• Associate’s degree, relevant trade certification, or military training in electrical, electronic, or mechanical disciplines.

• Alternatively, 1–3 years of comparable work and life experience in a field service role related to electrical or mechanical systems.

• Proficient in computer usage.

• Familiarity with all programs in the Microsoft Office Suite.

• Capability to learn specialized software quickly.

• A minimum of 1–3 years of experience in troubleshooting and repairing electrical and electronic systems and equipment.

• Exceptional communication, organizational, interpersonal, telephone, and customer service abilities.

• Strong focus on customer satisfaction and teamwork.

• Quick responsiveness to customer concerns.

• Willingness and readiness to travel on short notice.

• Ability to pass TSA vetting and a federal background check when necessary.

• Ability to obtain a U.S. personal security clearance when necessary.

• Capability to lift and carry 80 lbs.

• Ability to push or pull 200 lbs.

• Ability to move or manipulate equipment weighing up to 1,000 lbs with assistance.

• Ability to bend, stoop, twist, turn, and work in unconventional positions.

• Ability to operate safely in extreme environments around hazardous industrial equipment.

• Willingness to travel, work overtime, and be available beyond standard Monday–Friday hours when required.

🏝️ Benefits

• Competitive Business Profit Plan.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance availability.

• 401(k) plan with company matching.

• Paid time off.

• Flexible benefits tailored to fit lifestyle needs.

• Health and wellness support.

• Financial and lifestyle assistance.

• Comprehensive training programs.

• Opportunities for career advancement both locally and globally.

• An inclusive workplace environment.

• Focus on leadership development.

• Emphasis on safety and well-being.