Field Service Technician I

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Address daily service repair demands while enhancing customer satisfaction.

• Install, repair, and maintain equipment on-site.

• Provide necessary training to customers.

• Record inspections, maintenance, and repair activities, ensuring prompt submission of paperwork.

• Manage the ordering, installation, and return of parts, overseeing the repair-parts cycle time.

• Review logs for unresolved issues and compile formal reports for customers.

• Engage in service sales opportunities to support revenue initiatives.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance using field-support data and suggest enhancements.

• Offer technical assistance to customers and fellow service professionals.

• Take part in site surveys, pilot service operations, and meetings as necessary.

• Foster business communication and relationships with senior Field Service Engineers (FSEs) and Product Managers.

• Monitor and reduce costs effectively.

• Travel daily to customer sites within the Detroit Metro area, including Detroit airport.

• Adhere to health, safety, environmental, export-control, and security regulations.

⛳️ Requirements

• Associate’s Degree, relevant trade certification, or military training in electrical, electronic, or mechanical fields.

• 1–3 years of pertinent electrical or mechanical field-service experience may be considered in lieu of educational qualifications.

• 1–3 years of experience in troubleshooting and repairing electrical and electronic systems and equipment in a field setting.

• Proficient computer skills, particularly with all programs in the MS Office Suite.

• Capability to learn specialized software applications.

• Fundamental technical understanding of Trace and X-Ray technologies.

• Strong verbal and written communication abilities.

• A customer-oriented approach and teamwork mindset.

• Quick responsiveness to customer concerns.

• Willingness and capability to travel on short notice.

• Ability to work overtime and outside standard Monday–Friday hours as necessary.

• Must successfully complete TSA vetting and a federal background check if SSI access is required.

• U.S. Personal Security Clearance may be needed.

• Capability to lift or carry 80 lbs.

• Ability to push or pull 200 lbs.

• Proficiency in moving or manipulating equipment weighing up to 1,000 lbs using assistive devices.

• Ability to bend, stoop, twist, turn, and work in unconventional positions.

• Competence in working safely in extreme environments around hazardous industrial equipment.

• Compliance with company health, safety, environmental, export-control, and security regulations.

• Willingness to undergo drug testing as allowed by law.

🏝️ Benefits

• Competitive Business Profit Plan.

• Medical insurance coverage.

• Dental insurance benefits.

• Vision insurance plans.

• 401(k) plan with company matching.

• Paid time off.

• Comprehensive training programs.

• Opportunities for career advancement locally and globally.

• An inclusive workplace environment.

• Strong leadership support.

• Emphasis on safety and wellbeing.

• Flexible benefits catering to health, wellbeing, financial, and lifestyle requirements.

• Competitive benefits package.