Field Service Technician I

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Address daily service repair demands to enhance customer satisfaction.

• Install, troubleshoot, and maintain equipment in the field.

• Facilitate customer training as necessary.

• Record inspections, maintenance, and repair activities, ensuring timely submission of paperwork.

• Manage the ordering, installation, and return of parts while overseeing the repair-parts cycle time.

• Examine logs for unresolved issues and generate formal reports for customers.

• Engage in service-sales opportunities and assist with revenue initiatives.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance utilizing field-support data and suggest enhancements.

• Provide technical assistance to customers and fellow service professionals.

• Take part in site surveys, pilot program service activities, and meetings.

• Maintain professional communication with customers and team members.

• Cultivate relationships with senior Field Service Engineers and Product Managers.

• Manage and minimize operational costs.

• Adhere to company policies regarding health, safety, environmental standards, export control, and security.

• Offer supervision on a project basis when necessary.

• Travel daily to customer sites within the Chicago Metro area, including ORD airport.

⛳️ Requirements

• Associate’s Degree, relevant trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics.

• Equivalent experience of 1–3 years in related electrical or mechanical field service work is acceptable.

• At least 1–3 years of hands-on experience troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Proficiency in computer skills and familiarity with all applications in the MS Office Suite.

• Ability to learn specialized software programs effectively.

• Strong communication, organizational, interpersonal, and customer service abilities.

• A solid customer focus and a team-oriented mindset.

• Quick responsiveness to customer concerns at all times.

• Readiness and capacity to travel on short notice.

• Basic technical understanding of Trace and X-Ray technologies.

• Must successfully complete a federal background investigation if required.

• May need Sensitive Security Information (SSI) access and TSA vetting.

• May require a U.S. Personal Security Clearance.

• Ability to lift and carry up to 80 lbs.

• Capability to push or pull up to 200 lbs.

• Must be able to move or manipulate equipment weighing up to 1,000 lbs with assistance from designated devices.

• Competence to work safely in extreme environments around hazardous industrial equipment.

• Availability to work Monday through Friday, with potential travel, overtime, and other work hours as needed.

🏝️ Benefits

• Exceptional training and career advancement opportunities within the business, both locally and globally.

• An inclusive workplace with strong leadership and an emphasis on safety and wellbeing.

• Flexible benefits catering to health, wellbeing, financial, and lifestyle requirements.

• Comprehensive medical, dental, and vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Competitive Business Profit Plan.

• Attractive benefits package.

• A drug-free workplace.