Field Service Technician I

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Troubleshoot, service, install, deploy, and repair Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer locations.

• Maintain field service logs and job files until completion.

• Conduct follow-up calls with customers to enhance satisfaction.

• Install, repair, and maintain field equipment while providing customer training.

• Respond to emergency and unscheduled service calls within established response-time objectives.

• Complete scheduled maintenance and accurately document inspections, maintenance, and repairs.

• Order, install, and return parts; manage the repair-parts cycle time effectively.

• Keep precise inventories of parts and tools.

• Review logs for unresolved issues and prepare customer reports.

• Engage in service sales opportunities and revenue initiatives.

• Maintain and calibrate tools and testing equipment.

• Evaluate equipment performance using field-support data and suggest improvements.

• Provide technical assistance to customers and service professionals.

• Participate in site surveys, pilot programs, meetings, special projects, and report preparation.

• Enhance technical knowledge of Trace and X-Ray technologies.

• Collaborate with senior Field Service Technicians and Product Managers.

• Control and minimize costs while maximizing revenue generation.

• Submit expenses, timecards, and administrative documentation punctually.

• Adhere to health, safety, environmental, export-control, and security regulations.

⛳️ Requirements

• Associate’s Degree, trade certification in electrical, electronic, or mechanical fields, or military training in electrical, mechanical, or electronics.

• Equivalent work and life experience of 1–3 years in a related electrical or mechanical field service role is acceptable.

• Proficiency in computer applications, particularly within the MS Office Suite.

• Capability to learn specialized software programs.

• A minimum of 1–3 years of experience troubleshooting and repairing electrical and electronic systems and equipment in the field.

• Strong communication skills with a focus on customer service and teamwork.

• Consistent responsiveness to customer concerns.

• Willingness and ability to travel on short notice.

• Capacity to maintain current technical certifications.

• Ability to pass TSA vetting and a federal background check for Sensitive Security Information access.

• Physical capability to lift/carry 80 lbs.

• Ability to push/pull 200 lbs.

• Ability to move/manipulate equipment weighing up to 1,000 lbs using specified assistance devices.

• Frequent bending, stooping, twisting, turning, and working in unusual positions requiring full-body mobility.

• Ability to work safely in extreme environments and around hazardous industrial equipment.

• Capacity to manage stressful situations and juggle multiple projects.

• Self-motivated, dependable, and accountable.

• Excellent telephone communication skills.

• Willingness to travel, work overtime, and hours outside of standard Monday–Friday when required.

• Compliance with drug-free workplace policies and potential employment drug testing.

• Adherence to applicable U.S. export-control and security regulations.

🏝️ Benefits

• Competitive Business Profit Plan.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid time off.

• Training and opportunities for career advancement both locally and globally.

• An inclusive work environment.

• Leadership commitment to safety and wellbeing.

• Flexible benefits that address health, wellbeing, financial, and lifestyle needs.

• Comprehensive benefits package.