Field Service Technician I

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serve as the initial point of contact for the NCR Atleos brand at customer sites.

• Conduct basic troubleshooting at the module level and escalate issues when needed.

• Effectively organize and manage work time.

• Utilize on-the-job training to tackle task-related challenges in straightforward scenarios.

• Maintain clear and consistent communication via the service application.

• Adhere to safety and security protocols while operating ATMs.

• Complete training and certification specific to NCR Atleos.

• Diagnose ATM issues using error logs, service app data, and a company-provided mobile device.

• Carry out minor maintenance and repairs on ATMs both indoors and outdoors.

• Provide accurate updates on work completed, details regarding call closure, hours worked, and distance traveled.

• Manage parts inventory and keep related documentation up to date.

• Work at various customer locations.

⛳️ Requirements

• Must live within the designated geographic area.

• High School Diploma or equivalent is required.

• Must be authorized to work in the United States.

• Basic electrical and mechanical skills, knowledge, and aptitude are essential.

• Strong problem-solving abilities and a quick learning aptitude are necessary.

• A valid driver's license and a driving record that meets company standards are required.

• Familiarity with and the ability to operate an Android mobile phone is needed.

• Willingness to travel for several hours during working hours, including adverse weather conditions.

• Capability to lift and carry tools, parts, and equipment weighing up to 50 lbs. without assistance.

• Ability to bend, squat, walk, stand, sit, reach, work with hands, and repetitively grasp and manipulate objects.

• Reliable transportation for work-related activities is required.

• Flexibility to work a varied schedule, including nights, weekends, overtime, and/or flex shifts.

• Ability to work outdoors in all seasons with potential exposure to the elements.

• Proof of minimum insurance coverage: $100,000 bodily injury liability per person, $300,000 per accident, and $100,000 property damage liability per accident.

• An Associate's degree is preferred.

• Previous experience with NCR or similar equipment is highly desirable.

🏝️ Benefits

• Comprehensive hands-on training in the field.

• Opportunities for career advancement.

• Medical Insurance coverage.

• Dental Insurance benefits.

• Life Insurance options.

• Vision Insurance coverage.

• Short/Long Term Disability benefits.

• Paid Vacation time.

• 401k retirement plan.