Field Service Technician – Concrete Admixtures

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Assemble, install, calibrate, and maintain dispenser equipment, encompassing both electrical and mechanical components.

• Conduct preventive and emergency repairs to guarantee maximum uptime and reliability.

• Provide assistance to customers on the proper use and maintenance of the equipment.

• Keep service logs, manage equipment inventory, and ensure the availability of parts.

• Collaborate with your supervisor to organize efficient installation and service schedules.

• Work alongside Sales Representatives to foster and maintain professional relationships with customers.

• Address product demand and service needs through prompt, quality interactions.

• Place delivery orders as necessary and respond swiftly to customer inquiries — overnight travel may be required.

• Plan and organize daily, weekly, and monthly service tasks.

• Carry out administrative responsibilities such as equipment ordering, expense reporting, calibration tracking, and compliance documentation.

• Adhere to all company policies, operational procedures, and safety regulations.

• Perform additional duties as assigned.

⛳️ Requirements

• A high school diploma or GED is required.

• Trade certification or a minimum of 4 years’ experience in construction or dispenser equipment is preferred.

• Knowledgeable in mechanical, electrical, and basic plumbing systems.

• Capable of reading and interpreting mechanical and electrical drawings.

• A valid driver’s license with a clean driving record is necessary.

• Physically capable of climbing, bending, stretching, and lifting up to 50 lbs. independently (100 lbs. with assistance).

• Strong organizational, planning, and customer service abilities.

• Proficient in oral and written communication; skilled in conflict management and building positive relationships.

• Willingness to maintain a high travel requirement within the designated region.

🏝️ Benefits

• Company vehicle and fuel card provided.

• FREE MEDICAL INSURANCE for employees or the option of a highly competitive medical plan with minimal monthly contributions and zero deductibles.

• 17 days of paid sick leave and vacation time annually (days are prorated in the first year).

• 401K retirement plan with up to 6% matching contributions.

• Comprehensive dental and vision programs, flexible spending accounts, employer-paid life insurance, and free telemedicine physician services.

• Various other employee-centric benefits, including tuition reimbursement programs, discounted home and auto insurance, supplemental life insurance, and more.