Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Serves as a representative of the Baxter brand within clinical and hospital environments.

• Oversees a designated territory and travels to conduct installation, repairs, preventive maintenance, training, and various services on an assortment of electro-mechanical medical devices.

• Executes repairs, calibrations, preventive maintenance, and installations on electro-mechanical medical equipment while adhering to established service level agreements (SLAs), quality, and procedural standards.

• Investigates equipment malfunctions to identify root causes and implements corrective actions.

• Ensures effective territory management by organizing service calls, preventive maintenance, and other service requirements within SLAs and planning travel accordingly.

• Verifies that testing equipment is functioning correctly and calibrated within set intervals.

• Maintains detailed records of all performance and maintenance activities related to equipment.

• Plans and orders necessary parts for service and preventive maintenance, and keeps accurate system inventory records.

• Offers training and guidance to customer personnel on operation, maintenance, inspection procedures, and techniques.

• Fosters customer goodwill through timely and effective communication regarding all services provided, on-site arrival times, and promptly reports any issues.

• Exhibits a positive attitude towards the company, its products, employees, and customers, while maintaining a professional business appearance.

• Engages in departmental meetings and training sessions.

• May be involved in installation or planning and execution of field actions.

• Complies with all environmental, health and safety standard operating procedures (SOPs), equipment usage, policies, and procedures, including any specific departmental guidelines.

⛳️ Requirements

• Capable of exercising independent judgment to draw accurate conclusions and resolve equipment-related issues based on available data.

• Basic mathematical competencies in addition, subtraction, multiplication, division, and fractions are essential.

• Ability to work autonomously to effectively manage the assigned territory.

• Strong interpersonal abilities with the capacity to maintain a high level of professional and courteous interaction with peers, as well as internal and external customers.

• Exceptional verbal and written communication skills are required.

• Must be able to operate in healthcare environments such as hospitals and clinics while adhering to customer personal protective equipment (PPE) regulations.

• Physical capabilities to fulfill job requirements, including kneeling, standing for extended periods, squatting, bending, lifting, pulling, and twisting.

• Regularly able to lift and/or move up to 50 pounds; occasionally able to lift and/or move over 50 pounds utilizing lifting aids, technology, or appropriate assistance.

• A valid driver's license is mandatory.

• Willingness to travel up to 75%.

🏝️ Benefits

• Comprehensive compensation and benefits packages.

• Medical, dental, and vision coverage that begins on day one.

• Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.

• Aon Pooled Employer Plan (Aon PEP).

• 401(k) retirement savings plan.

• Flexible Spending Accounts.

• Educational assistance programs.

• Paid time off ranging from 20 to 35 days based on length of service.

• Family and medical leaves of absence.

• Paid parental leave.

• Commuting benefits.

• Employee Discount Program.

• Employee Assistance Program (EAP).

• Childcare benefits.