Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver technical support and services to customers concerning digital cinema equipment.

• Conduct preventive maintenance on cinema projection systems, digital signage, audio systems, servers, and power supplies.

• Provide both demand and emergency services, formulating and implementing support strategies.

• Assess electronic assemblies, components, and parts using meters, oscilloscopes, and automated/computerized testing equipment.

• Inspect equipment and assemblies for defects and replace any faulty components.

• Repair equipment and conduct field tests.

• Address firmware and software issues.

• Manage inquiries related to customer complaints regarding quality, tolerances, specifications, and product conditions upon delivery.

• Document and analyze production quality information while updating relevant personnel in production quality and sales departments about complaints and claims.

• Install electronic or digital equipment and verify the functionality of installations.

• Maintain daily records in Field Point, detailing work descriptions, expenses, hours worked, labor, and travel.

• Take ownership of responsibilities and complete other assigned tasks.

⛳️ Requirements

• Associate's degree (A. A.) or an equivalent qualification from a two-year college or technical school, or a suitable combination of education and experience.

• Experience with electronics in the Pro-Av market.

• Understanding of computer and networking principles and architecture.

• Preferred experience with digital cinema equipment.

• Strong attention to detail is essential.

• Proficient in MS Office applications.

• Exceptional customer service skills are mandatory.

• A valid, state-issued driver's license is required.

• Capability to stand, sit, squat, and bend for extended periods.

• Outstanding verbal and written communication skills.

• Ability to thrive in a high-pressure, fast-paced environment with changing priorities.

• Excellent time management, organizational, and analytical abilities.

• A self-motivated individual who can identify and address issues as they arise.

• Capacity to effectively engage with a diverse range of personnel within the organization.

• Willingness to travel both in and out of the market up to 70–80% of the time.

• Availability to work weekends, holidays, and be on-call.

• Must successfully pass a pre-employment criminal history background check and drug screening.

• Must be authorized to work in the United States through participation in E-Verify.

🏝️ Benefits

• Competitive salary and benefits package.

• A vibrant work environment that promotes energy, creativity, and results.

• A highly collaborative and adaptable work setting.

• Opportunities to collaborate with high-caliber partners and industry leaders.

• Access to and utilization of the latest technologies.