Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Conduct regular maintenance and inspections at Ports of Entry on LPR, RFID, network/power, signage, and communication equipment.

• Identify and troubleshoot equipment issues, determine root causes, and carry out prompt repairs.

• Install new equipment and systems in accordance with SAIC specifications and standard operating procedures (SOPs).

• Work collaboratively with internal teams and external vendors on upgrades, replacements, and enhancements.

• Adhere to CBP and SAIC IT security, physical security, operational security, OSHA, and local safety regulations.

• Maintain documentation of maintenance activities, repair histories, schedules, and inventory levels.

• Address emergency repair requests and provide on-call support during business hours from Monday to Friday.

• Engage professionally with CBP personnel, Border Patrol, vendors, and the traveling public.

⛳️ Requirements

• A Bachelor's degree and 2 years of experience are required; alternatively, an additional 4 years of experience can substitute for a degree.

• A minimum of 6 years of experience as a Field Service Technician or Equipment Installation Technician is strongly preferred.

• Current residency in the Brownsville area is mandatory.

• Capability to commute daily to job sites located up to 150 miles away.

• Strong technical aptitude for troubleshooting and repairing intricate electronic and mechanical systems.

• Proficient in Microsoft Word and Excel with the ability to generate reports.

• Experienced in using diagnostic tools, hand tools, power tools, and computer software for equipment maintenance and repair.

• Understanding of basic electrical wiring principles (limited to low voltage).

• Technically skilled in CAT 6 signal cabling, including testing and termination.

• Willingness to travel to other locations along the U.S. border for up to two weeks.

• U.S. Citizenship is a requirement.

• Must be able to obtain DHS Public Trust before commencing employment.

• A drug screening is required prior to starting, as part of the CBP Background Investigation.

🏝️ Benefits

• Mileage will be reimbursed at the prevailing government rate.

• A substantial toolkit to facilitate installation and maintenance tasks will be provided.