Field Engineer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Provide support to the X-Ray Systems division as a Field Service Engineer in Northern Virginia.

• Cultivate customer relationships through technical expertise.

• Install, troubleshoot, service, and maintain equipment at client locations.

• Service laser printers, networks, CR and DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital apparatus.

• Conduct proactive customer visits and maintain regular communication concerning customer and equipment matters.

• Identify and address customer concerns utilizing escalation procedures.

• Deliver customer service by managing entitlements, expectations, commitments, and arrival schedules.

• Gain an understanding of customers' businesses and competitive landscapes.

• Generate service revenue by providing solutions that align with the service portfolio.

• Adopt, develop, and apply best practices.

• Mentor colleagues and engage in regional team process enhancements.

• Comply with state and federal regulatory, training, quality, and safety stipulations.

• Manage company assets, labor hours, parts, tools, equipment, vehicles, and expenses.

• Complete administrative tasks, including timesheets, service work orders, expense reports, FCOs, PMs, installation documents, and site/service records.

• Independently diagnose and resolve electronic, network, mechanical, equipment, and customer-related issues.

• Perform preventive maintenance, field change orders, installations, and associated duties.

• Provide telephone and remote technical support, as well as remote diagnostics when necessary.

• Travel within the territory, which includes daily commuting and occasional overnight stays.

⛳️ Requirements

• Associate Degree in electronics or a comparable combination of education and experience.

• Over 4 years of experience in the electronics sector, ideally within a field service context.

• Experience in diagnostic imaging is advantageous.

• Familiarity with computers and networking.

• Proficient in PC applications, including Microsoft Office Suite.

• Capability to apply electronic, mechanical, and networking principles to install, diagnose, and repair equipment.

• Competence in using the necessary tools and test equipment.

• Ability to understand and effectively use technical terminology.

• Skill in reading and interpreting schematics and site drawings with minimal assistance.

• Strong organizational and multitasking abilities.

• Self-discipline and independence to work autonomously in a high-pressure setting.

• Flexibility to adapt to evolving work demands in a complex, fast-paced environment.

• Ability to work effectively in a team-oriented environment and share knowledge.

• Outstanding customer service skills.

• Proficient written and verbal communication skills.

• Must possess and maintain a valid driver's license and driving record that complies with Fleet Policy.

• Must comply with customer-required certification/credentialing for facility access.

🏝️ Benefits

• Annual incentive plan.

• Comprehensive benefits package.

• Company-provided vehicle.

• Company-provided laptop.

• Company-provided cell phone.

• Home office-based work arrangement.