Field Service Engineer

This is a fully remote position, open to applicants in Washington.

📋 Description

• Service, repair, and/or install products or IT solutions at client locations.

• Conduct electrical and mechanical testing as per maintenance contracts.

• Address customer support inquiries within a designated region.

• Diagnose, install, perform preventive maintenance, and fix assigned equipment.

• Manage and maintain the inventory of spare parts.

• Engage with customers regularly to ensure issues are resolved and followed up accurately.

• Utilize documented procedures and root cause analysis to address customer service challenges.

• Foster growth in the service business through sales initiatives related to service agreements, parts, upgrades, consumables, and equipment leads.

⛳️ Requirements

• Bachelor’s degree in Biomedical, Mechanical, or Electrical Engineering, or a relevant degree in Biology, Chemistry, or another STEM discipline.

• Equivalent military training OR an Associate's degree with over 2 years of work experience.

• Willingness to travel 35%, including overnight trips within the territory or other locations.

• A valid driver’s license with a satisfactory driving record is required.

• Capability to lift, move, or carry equipment weighing up to 50 lbs.

• Preferred experience in diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.

🏝️ Benefits

• Bonus/incentive compensation.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k) plan.

• Eligible roles offer remote work options from home.

• Commitment to equal opportunity employment.

• Reasonable accommodations provided for applicants and employees with disabilities.