Field Service Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Service, repair, and/or install products or IT solutions at customer locations.

• Conduct electrical and mechanical testing as per maintenance contracts.

• Address customer support inquiries within a designated territory.

• Troubleshoot, install, perform preventive maintenance, and repair assigned equipment.

• Order and manage the spare parts inventory.

• Maintain consistent communication with customers and ensure issues are resolved with proper follow-up.

• Utilize documented processes and root cause analysis to address customer service challenges.

• Foster service business growth through sales initiatives and quoting for service agreements, parts, upgrades, consumables, and equipment leads.

• Travel up to 35% of the time and be available at short notice.

⛳️ Requirements

• Bachelor’s degree in Biomedical, Mechanical, or Electrical Engineering, or a relevant degree in Biology, Chemistry, or another STEM discipline.

• Equivalent military training or an Associate's degree with a minimum of 2 years of work experience.

• Willingness to travel 35%, including overnight trips within the territory or to various locations.

• Must possess a valid driver’s license with a satisfactory driving record.

• Capability to lift, move, or carry equipment weighing up to 50 lbs.

• Preferred experience in diagnosing, troubleshooting, and repairing mechanical, electromechanical, and/or electronic equipment.

🏝️ Benefits

• Bonus/incentive pay.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Remote work arrangement from home for eligible positions.

• Flexible working arrangements.