Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage all facets of customer service and client care directly.

• Troubleshoot and repair high-speed cash-handling equipment independently.

• Monitor and manage tools and parts inventory.

• Keep updated on technical and functional advancements related to GLORY equipment.

• Ensure complete customer satisfaction.

• Identify system issues and execute necessary repairs.

• Update customers on the status during maintenance or system downtime.

• Carry out machine installations, Engineering Change Notices, and hardware/software upgrades requiring technical support.

• Follow safety guidelines and policies strictly.

• Complete mandatory Environmental Health & Safety training.

• Promptly report job-site accidents that involve injury or property damage.

• Report directly to the District Service Manager.

• Commute daily from home to customer locations using a company van.

⛳️ Requirements

• Currently enrolled in or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Preferred certifications in related areas such as mechanics, electronics, automation, or data processing.

• Exceptional customer service and communication abilities.

• Proficient in using personal computers, particularly Microsoft Office, network sites, and email.

• Strong logical troubleshooting skills with the ability to diagnose problems at the PCB or component level.

• Capability to work with electrical schematics, logic diagrams, and mechanical drawings.

• Understanding of AC/DC power distribution and both digital and analog circuitry.

• Experience in repairing high-speed paper-handling machines; familiarity with ATMs or copiers is a plus.

• 3–5 years of preferred technical field service repair experience.

• Possession of a valid Driver’s License.

• Must reside within a reasonable commuting distance from the designated territory.

• Ability to lift up to 50 pounds unaided.

• Must be able to sit and/or stand for extended periods, and frequently kneel, bend, squat, sit, and twist.

• Willingness to work at customer sites as required.

• Availability to work weekends and/or holidays on a rotational schedule.

• On-call rotation availability, typically once every 3 to 5 weeks, including evenings and weekends.

• Capability to drive to customer locations during work hours.

• Occasional travel beyond the assigned territory, including air and overnight trips, may be required.

• Ability to work in environments with limited accessibility.

• Must be able to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – Glory contributes 2.5% of your salary towards retirement even if you do not participate; Glory matches up to 3% of your contribution for amounts up to 6%.

• Health insurance – Choose from 3 medical plans offered through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – Access to a 24/7 Virtual Doctor and Nurse Line.

• Dental insurance coverage.

• Vision insurance options.

• Flexible Spending Account (FSA) / Dependent Care benefits.

• Voluntary Life Insurance available.

• Basic Life insurance and Accidental Death & Dismemberment (AD&D) – Company-paid.

• Short Term and Long Term Disability, along with Employee Assistance Program – Company-paid.

• Paid Vacation – Earn 80 vacation hours in your first full year, with increases based on tenure.

• Paid Sick days according to City/State regulations.

• Paid Holidays – 9 to 11 days based on your start date.

• Support for professional development.

• Education assistance programs available.

• Adoption Assistance provided.

• Legal and Identity Theft protection plans offered.

• Annual bonus opportunities available.

• Opportunities for internal promotions and career advancement.

• Company Vehicle/Insurance provided – applicable to specific positions.

• 10% shift differential for those working second-shift hours.