Field Service Technician

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Oversee all customer service and support activities related to our clients.

• Independently diagnose and repair a range of high-speed cash-handling equipment.

• Manage and keep track of parts and tools.

• Remain informed about updates in the technical and functional aspects of GLORY equipment.

⛳️ Requirements

• Currently pursuing or have completed studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certifications in relevant disciplines such as mechanics, electronics, automation, or data processing are preferred.

• Exceptional customer service and communication abilities.

• Proficient in using personal computers, particularly Microsoft Office, navigating network sites, and email communication.

• Strong logical troubleshooting skills with the ability to identify issues at PCB or component levels.

• Capability to interpret electric schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper handling equipment like check sorters, mail sorters, and currency sorters; experience with ATMs or copiers is preferred.

• 3-5 years of preferred technical field service repair experience, such as in aviation, medical equipment, vending machine repair, or military repair backgrounds.

• Must possess a valid driver’s license.

• Capable of lifting up to 50 pounds without assistance.

• Must be able to sit and/or stand for extended periods, as well as frequently kneel, bend, squat, sit, and twist.

• Willing to work at various customer locations, including financial institutions, casinos (gaming licensing may be required after hiring), truck stops, recreational parks, retail stores, etc.

• Availability to work weekends and/or holidays on a rotational basis to meet business requirements.

• Must be on-call approximately once every 3 to 5 weeks, including evenings and weekends; 24/7 availability may be required on rare occasions.

• Must be able to drive to customer locations during working hours.

• Occasional travel outside of assigned territory, including air travel and overnight stays, may be necessary.

• Ability to work in environments with limited accessibility.

• Must be able to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – includes a 2.5% base contribution toward your retirement from Glory, even if you do not participate, plus Glory matches 3% of your contribution up to 6%.

• Health insurance options – choose from three medical plans with high, medium, and low deductibles through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – access to a 24/7 Virtual Doctor and a Nurse Line.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care benefits.

• Voluntary Life Insurance options.

• Basic Life insurance and AD&D – covered by the company.

• Short Term Disability, Long Term Disability, and Employee Assistance Program – all company paid.

• Paid Vacation – starting with a prorated amount of hours in your first year based on your start date; earn 80 vacation hours during your first full year, with increases based on years of service.

• Paid Sick Days in accordance with City/State requirements.

• Paid Holidays – 9 to 11 days depending on your start date.

• Professional development support.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft plans.

• Potential for annual bonuses.

• Opportunities for internal promotions and career advancement.

• Company Vehicle and Insurance – applicable to certain positions only.