Field Service Technician

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Oversee all elements of customer service and support for our clients.

• Diagnose and repair a range of high-speed cash-handling equipment independently.

• Manage and keep track of parts and tools.

• Remain informed about updates in the technical and functional aspects of GLORY equipment.

⛳️ Requirements

• Currently pursuing or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Preferred certifications in related fields, such as mechanics, electronics, automation, or data processing.

• Strong customer service and communication abilities.

• Proficient in personal computer usage, particularly with Microsoft Office, navigating network sites, and email communication.

• Strong logical troubleshooting capabilities, with the ability to identify issues at the PCB or component level.

• Proficient in interpreting electrical schematics, logic diagrams, and mechanical drawings.

• Knowledge of AC/DC power distribution and digital/analog circuitry.

• Experience in repairing high-speed paper handling machines like check sorters, mail sorters, currency sorters; with experience in ATMs or copiers being a plus.

• Preferred 3-5 years of experience in technical field service repair, such as aviation, medical equipment, vending machine repair, or military repair experience.

• Must possess a valid driver’s license.

• Although some computer knowledge is required, the primary focus of this position is on electro-mechanical repair.

• A company van will be provided for daily travel from your home to customer sites, so residing within a reasonable commuting distance from the assigned territory is essential.

• Should be able to lift up to 50 pounds without assistance.

• Ability to sit and/or stand for extended periods and frequently kneel, bend, squat, sit, and twist.

• Must be willing to work at various customer sites as needed, including financial institutions, casinos (gaming licensing may be necessary post-hire), truck stops, recreational parks, and retail stores.

• Availability to work weekends and/or holidays on a rotational basis to meet business requirements.

• Must be prepared for an on-call rotation, typically once every 3 to 5 weeks, including evenings and weekends, with 24/7 availability required on rare occasions.

• Must be able to drive to customer locations during working hours.

• Occasional travel outside your assigned territory, including air and overnight travel, may be necessary.

• Ability to work in locations with limited accessibility.

• Capability to work independently with minimal supervision.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity – Glory contributes 2.5% toward your retirement, even if you do not participate, and matches 3% of your contribution up to 6%.

• Health insurance – Choose from three medical plans: High, Medium, and Low deductible through Blue Cross Blue Shield.

• Paid Parental Leave.

• MDLive – Access to a 24/7 Virtual Doctor and a Nurse Line.

• Dental insurance.

• Vision insurance.

• FSA / Dependent Care options.

• Voluntary Life Insurance.

• Company-paid Basic Life insurance and AD&D.

• Company-paid Short Term Disability, Long Term Disability, and Employee Assistance Program.

• Paid Vacation – Start with a prorated amount of hours in your first year based on your start date; earn 80 vacation hours in your first full year, with accrual increasing based on years of service.

• Paid Sick days in accordance with City/State requirements.

• Paid Holidays – 9 to 11 days based on your start date.

• Support for professional development.

• Education assistance.

• Adoption Assistance.

• Legal and ID Theft protection plans.

• Annual Bonus opportunity.

• Opportunities for internal promotions and career advancement.

• Company Vehicle and Insurance – applicable to certain positions only.