Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and repair injection molding machines and robotic systems.

• Execute tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components.

• Carry out calibrations to enhance equipment efficiency.

• Install both software and hardware systems.

• Conduct safety checks on machinery.

• Provide training to customers on equipment usage and proper operation procedures.

• Oversee the resolution of customer issues, including the ordering and installation of replacement parts.

• Identify control-system issues and devise systematic methods for machine repairs.

• Train Service Technicians and customer operators on the maintenance and safe use of injection molding systems.

• Collaborate with Central Service, Manufacturing, and Parts Center teams to address field challenges.

• Submit regular written reports to the Service Manager.

• Engage in remote work at customer locations installing and servicing equipment while offering training and support.

⛳️ Requirements

• High School Diploma is mandatory.

• An Associate’s or Bachelor’s degree is preferred.

• A minimum of 5 years of experience in troubleshooting or processing injection molding, or previous roles as a Field Service Injection Molding Technician/Service Engineer.

• Proficient in reading blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems.

• Familiarity with injection molding machines is essential.

• Strong electrical, mechanical, hydraulic, and computing skills.

• Capability to provide basic training to both customers and employees.

• Comprehensive understanding of the injection molding process.

• Ability to systematically troubleshoot issues.

• Familiarity with microprocessor programming.

• Knowledge of materials including PET, Polypropylene, Polyethylene, Styrene, and other common substances.

• Exceptional communication and interpersonal skills, with a strong focus on customer service.

• Competence in managing challenging or dissatisfied customers with tact and diplomacy.

• A dedicated team player with a positive outlook.

• Preferred experience with ENGEL machines and robots.

• Ability to utilize internal resources effectively to resolve customer concerns.

• Capacity to work independently with minimal administrative support.

• A valid passport is required.

• A valid driver's license in good standing that includes a REAL-ID is necessary.

🏝️ Benefits

• Health, dental, and vision insurance from the first day of employment.

• 401k plan with matching contributions.

• Over 3 weeks of paid time off (PTO).

• Employer-funded life insurance.

• Long-term and short-term disability coverage.

• A supportive, employee-focused work environment.

• Comprehensive vehicle program including monthly stipends and mileage reimbursement.

• $75 per diem for travel-related expenses.

• Tool reimbursement program.

• Company-provided cell phone.

• Company-issued laptop.

• Health insurance coverage.

• Dental insurance coverage.

• Long-term disability and life insurance coverage.

• Contributions to Health Savings Account (HSA).

• Dependent and Health Flexible Spending Account (FSA) options.

• Paid vacation time.

• Paid holidays.