Field Service Technician

This is a fully remote position, open to applicants in California.

📋 Description

• Diagnose and repair injection molding machines and robotic systems.

• Execute tests and assessments on mechanical, hydraulic, pneumatic, electrical, electronic, and software components.

• Carry out calibrations to enhance equipment efficiency.

• Install both software and hardware components.

• Conduct safety inspections on equipment.

• Provide training to customers on equipment usage and proper operation.

• Oversee the resolution of customer issues, including the ordering and installation of replacement parts.

• Identify control-system issues and devise organized strategies for machine repairs.

• Train Service Technicians and customer operators on maintenance and safe usage of injection molding systems.

• Coordinate with Central Service, Manufacturing, and Parts Center to address field issues.

• Submit regular written reports to the Service Manager.

• Work remotely at client locations while installing and servicing equipment and delivering customer training and support.

⛳️ Requirements

• High School Diploma is mandatory.

• An Associate's or Bachelor's degree is preferred.

• More than 5 years of experience in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer.

• Proficient in interpreting blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems.

• Familiarity with injection molding machines and their electrical, mechanical, hydraulic, and computer systems.

• Capability to provide fundamental training for customers and staff.

• Understanding of the injection molding process.

• Competence in systematically troubleshooting issues.

• Knowledge of microprocessor programming.

• Familiarity with PET, Polypropylene, Polyethylene, Styrene, and other commonly used materials.

• Strong communication and interpersonal skills with a robust customer service focus.

• Ability to manage challenging or dissatisfied customers with tact and diplomacy.

• Committed team player with a positive outlook.

• Preferably familiar with ENGEL machines and robotics.

• Efficiency in utilizing internal resources to resolve customer challenges.

• Capability to work independently with limited back-office assistance.

• Must possess a valid passport.

• Must have a driver's license in good standing that includes REAL-ID.

🏝️ Benefits

• Health insurance starts on the first day of employment.

• Dental insurance begins on the first day of employment.

• Vision insurance effective from the first day of employment.

• 401k plan with matching contributions.

• More than 3 weeks of paid time off (PTO).

• Employer-paid life insurance.

• Long-term and short-term disability coverage.

• Employee-focused work environment.

• Comprehensive vehicle program, including a monthly stipend and mileage reimbursement.

• $75 per diem for travel on the road.

• Tool reimbursement program.

• Provision of a cell phone.

• Provision of a laptop.

• Occasionally required voluntary weekend travel.

• Contributions to Health Savings Account (HSA).

• Dependent Care and Health Flexible Spending Accounts (FSA).

• Paid vacation.

• Paid holidays.