Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Install, troubleshoot, and offer technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, minor repairs, and preventive maintenance within a designated area.

• Assess products for proper functionality and address or escalate issues following established protocols.

• Arrange services, complete necessary documentation, and collaborate with customers to guarantee service satisfaction and comprehension of the product.

• Diagnose hardware and software failures utilizing diagnostic tools.

• Execute component-level hardware repairs and clean and adjust mechanical parts.

• Configure and install relevant software.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the usage of installed hardware and software.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• Education or equivalent work experience is necessary.

• A minimum of 1–2 years of pertinent experience, or an equivalent combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and driving record that meets DN's fleet requirements.

• Proficiency with PCs and familiarity with relevant tools and methods.

• Preferred product knowledge of the relevant industry and basic ITIL skills.

• Willingness to attend multiple paid training sessions in Canton, Ohio for 1–2 weeks.

• Capacity to lift and transport heavy items, stand for most of the day, climb, bend, and stoop while handling equipment.

• Acceptance of exposure to external elements.

• Flexibility for shifts, including an on-call rotation during evenings and weekends.

• Outstanding customer service skills.

• Ability to organize and manage truck stock parts and tools.

• A sense of urgency, organizational skills, professional demeanor, and capability to work within a team setting.

• Ability to pass MVR, background checks, and drug tests as required.

• Preferred experience as a Firstline Service Technician.

• Vocational/Trade School education preferred.

🏝️ Benefits

• Paid training in Canton, Ohio for 1–2 weeks.

• Numerous training opportunities available.

• Training provided through on-the-job, classroom, and web-based formats.