Field Service Technician

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct installations, troubleshooting, and provide technical support for hardware and software products, primarily at customer locations.

• Execute routine inspections, cleaning, and additional services as needed.

• Perform minor repairs on products within a designated area.

• Assess products for proper functioning and address or escalate issues in accordance with established guidelines.

• Organize service appointments and complete necessary documentation.

• Collaborate with customers to ensure their satisfaction and comprehension of product features.

• Diagnose hardware and software malfunctions using appropriate diagnostic tools.

• Carry out hardware repairs at the component level.

• Clean and adjust mechanical parts as required.

• Set up and install relevant software applications.

• Conduct preventive maintenance and regular inspections.

• Replenish consumables as instructed.

• Install, relocate, modify, and uninstall hardware and software products.

• Educate and train customers on the usage of installed hardware and software.

• Engage in hardware and software training programs.

• Contribute to initiatives aimed at meeting agreed-upon KPIs.

• Support special projects as necessary.

⛳️ Requirements

• Required education or equivalent professional experience.

• At least 1–2 years of relevant experience in Field Services or a comparable mix of education and experience.

• Strong written and verbal communication abilities.

• Valid driver's license and driving history that meets DN's fleet standards.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary with performance-based incentives.

• Opportunities for professional development and training.

• Flexible working hours and a supportive work environment.