Field Service Technician

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Install, troubleshoot, and provide ongoing technical support for hardware and software products, primarily at customer locations.

• Conduct routine inspections, cleaning, preventive maintenance, and minor repairs on products within a designated area.

• Evaluate products for proper functionality, address any issues, and escalate them following established protocols.

• Arrange service appointments, complete necessary documentation, and collaborate with customers to ensure satisfaction and understanding of the product.

• Diagnose hardware and software malfunctions using appropriate diagnostic tools.

• Execute component-level hardware repairs and adjust mechanical parts as needed.

• Set up and install relevant software as required.

• Restock consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products as necessary.

• Educate customers on the operation and usage of the installed hardware and software.

• Engage in hardware and software training sessions and key performance indicator (KPI) initiatives.

• Support special projects as assigned.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 1–2 years of relevant Field Services experience or a comparable combination of education and experience.

• Strong written and verbal communication abilities.

• Valid driver's license with a driving record that meets DN's fleet standards.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work environment and scheduling options.