Field Service Technician

This is a fully remote position, open to applicants in Honduras.

📋 Description

• Install, troubleshoot, and deliver technical maintenance for ATMs, retail equipment, and various hardware and software.

• Conduct incident management utilizing diagnostic tools and thorough analysis of hardware and software failures.

• Execute component-level hardware repairs.

• Clean and adjust mechanical parts as necessary.

• Configure and set up relevant software applications.

• Carry out regular preventive maintenance checks and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products (IMAC/R).

• Educate and train customers on the operation and usage of installed hardware and software.

• Receive incident updates and tasks from dispatch.

• Provide updates to dispatch regarding unexpected issues and deliver detailed reports on completed tasks.

• Actively keep customers informed about service status, progress, and results.

• Identify technical or procedural issues and propose improvements.

• Utilize corporate tools and processes for knowledge sharing and information collection.

⛳️ Requirements

• Required education or equivalent professional experience.

• A minimum of 2 to 4 years of relevant Field Service experience, or an equivalent mix of education and experience.

• Strong written and oral communication skills.

• Valid driver's license and driving record that meets Diebold Nixdorf fleet standards.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.