Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Fulfill all service requests within the designated area.

• Execute field repairs, glass replacements, and operational adjustments.

• Carry out evaluations and inspections in the field.

• Record the work completed for each service call.

• Review daily schedules with the Service Scheduler to ensure optimal routing.

• Confirm appointments with customers prior to arrival.

• Provide insights on completed and pending service requests.

• Document the requirements for any follow-up appointments.

• Offer technical feedback regarding product performance and issues.

• Record operational and design flaws identified in the field.

• Suggest modifications to products as needed.

• Operate the company vehicle in a courteous and safe manner.

• Manage the parts inventory within the assigned service vehicle.

• Monitor and replenish parts and materials as necessary.

• Communicate with dealers regarding the status of service issues and coordinate with Insulate and end users.

⛳️ Requirements

• High school diploma or equivalent is required.

• 1–2 years of experience in general construction or building material installation is preferred.

• 1–2 years of experience in fenestration manufacturing or installation is preferred.

• Knowledge of various window types and techniques for their repair or replacement.

• Familiarity with tools such as glass cutters, drills, sealants, pry bars, caulk guns, and power tools.

• Understanding of window materials, including wood, vinyl, aluminum, and glass types.

• Strong written communication skills.

• Basic proficiency in computer use and CRM systems is required.

• Ability to climb ladders and regularly lift up to 35 pounds.

• Physical fitness, comfort with heights, and excellent hand-eye coordination are necessary.

• Awareness of safety protocols for handling glass, working at heights, and using protective equipment.

• Understanding of building codes and regulations related to window installation and repairs.

• Capability to operate a company vehicle safely and in accordance with local laws.

• Strong communication and customer service skills.

• A valid driver’s license and a clean driving record are required.

• Must be at least 18 years old.

🏝️ Benefits

• Company vehicle provided by CBB.

• Mobile phone supplied.

• Healthcare benefits commence on your first day of employment.

• Competitive salary.

• An inclusive and collaborative work environment.

• Opportunities for professional development.

• Tuition reimbursement available.

• Generous paid time off (PTO).

• Employee discount programs.

• Medical, dental, and vision benefits starting on day one.

• Paid holidays.

• Flexible Spending Account (FSA).

• Life insurance coverage.

• Long-term disability (LTD) insurance.

• Short-term disability (STD) insurance.

• 401(k) retirement plan.

• Employee Assistance Program (EAP).

• Training and professional development opportunities.