Field Service Technician

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signs, and gaming controllers.

• Conduct routine maintenance on gaming machines.

• Respond swiftly to customer calls and emergency requests, prioritizing critical issues.

• Carry out Pre-Site Surveys, adhere to the schedule, and execute assigned service activities.

• Ensure inventory accuracy and comply with the parts inventory process.

• Assist customers with technical inquiries and documentation.

• Report on trends, needs, and service challenges.

• Examine pre-install documents to identify necessary installation parts.

• Accurately report service activities using field service management reporting tools.

• Maintain professionalism, integrity, and high customer service standards.

• Self-manage and perform daily tasks with minimal supervision.

• Adhere to Aristocrat’s Safety Guidelines.

• Operate designated service vehicles and box trucks.

• Travel to customer casinos and work within casino environments.

⛳️ Requirements

• High school diploma, GED, or equivalent work experience required.

• Must be at least 21 years of age.

• Possess a clean and valid driver’s license and maintain an insurable driving record.

• Capable of obtaining a gaming license as required; Aristocrat provides assistance with the application, payment, and renewal process.

• Willingness to travel daily within the assigned territory.

• Regional and national travel may account for up to 30% of the role.

• Must be a self-starter, flexible, adaptable, highly organized, and proactive.

• Have a passion for technology and problem-solving.

• Ability to remain composed in a fast-paced work environment, prioritize multiple tasks, and achieve goals.

• Demonstrate effective and constructive communication with customers and coworkers.

• Preferred: experience as a slot technician, field service for technical products, or similar diagnostic roles.

• Preferred: experience working in the field, being on call, and traveling for work.

• Preferred: background in electronics, mechanics, and troubleshooting.

• Capable of lifting and moving a minimum of 50 pounds.

• Able to push up to 250 pounds with the assistance of moving equipment.

• Comfortable climbing and balancing on ladders.

• Possess good manual dexterity, hand/eye coordination, and eyesight.

• Able to drive and operate a vehicle for extended periods.

• Capable of safely and efficiently operating a box truck.

• Willing to travel with little or no notice and for potentially extended periods.

• Subject to mandatory background screening and regulatory approvals.

• May need to undergo a criminal background check, submit fingerprints, and obtain relevant gaming licenses or registrations.

• Must be authorized to work full-time in the job posting location without current or future visa sponsorship.

🏝️ Benefits

• Comprehensive benefits package.

• Global career advancement opportunities.

• Health insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Paid time off policy.

• 401(k) plan with employer matching contributions.

• Hands-on and virtual training program available throughout the first six months.

• Aristocrat offers assistance with gaming license applications, payments, and renewals.

• Opportunities for employee development and career pathways.