Field Service Technician

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Exhibit the capability to identify errors and technical issues while determining appropriate solutions.

• Show proficiency in electronic and mechanical repair troubleshooting techniques while keeping up-to-date with technical product knowledge.

• Create and submit timely and detailed service reports.

• Demonstrate a commitment to surpassing company and customer expectations.

• Be responsive to customer needs and foster positive relationships.

• Ensure that all tools and calibrated equipment are consistently maintained in optimal condition.

• Fulfill daily service requirements at designated sites and locations.

• Capable of independently planning and executing repairs and preventative maintenance in the field.

• Able to organize work schedules based on field demands.

⛳️ Requirements

• High School Diploma or equivalent, with at least 3-5 years of experience in troubleshooting and repair.

• Excellent time management skills and ability to complete assigned small field projects.

• Technically proficient; innovative, and quick to learn and adapt to new technologies.

• Professional demeanor with a strong customer focus.

• Proven ability to communicate effectively in both written and oral forms to document detailed reports and interact with internal and external customers.

• Flexible and adaptable to a dynamic schedule and work environment.

• Must successfully pass a criminal background check, drug test, pre-employment physical, and credit check.

• Ability to safely and effectively perform the essential physical functions of the role (refer to application screening questions for further details).

• Capable of consistently meeting essential qualitative and/or quantitative productivity standards.

• Must obtain and maintain an Airport ID Badge in accordance with the Airport Security Plan and TSA regulations, as well as the necessary public trust security clearance (eApp) and be authorized to access and manage Sensitive Security Information (SSI).

• Must possess a valid driver's license and reliable transportation, with the ability to travel up to 10% of the time by plane, both domestically and internationally, and have the required Real ID and Passport (for international travel).

• U.S. citizenship or permanent residency (green card) is mandatory for this position.

• Availability to work overtime and variable hours as business needs dictate.

🏝️ Benefits

• 401K with immediate company match vesting.

• HSA/FSA match.

• 8 weeks of paid parental leave.

• Comprehensive healthcare options now and as your family and health evolve.

• Continuous Education Pathways.