Field Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as the main on-site representative for CS Medical, providing a professional, responsive, and customer-centric experience.

• Develop strong connections with hospital and clinical personnel through effective communication, dependability, and technical knowledge.

• Address customer requirements with empathy and understanding, ensuring minimal disruption to their workflow.

• Conduct installation, validation, maintenance, and repair of customer-owned equipment throughout the U.S.

• Diagnose and resolve technical issues via phone, email, and face-to-face interactions.

• Ensure all equipment is functioning safely and adheres to company and regulatory standards.

• Accurately complete all service documentation, including service reports, final acceptance testing, training competency records, and performance evaluations.

• Guarantee that documentation is submitted on the same day as the on-site visit.

• Keep organized and precise records in the Service Department’s central systems.

• Maintain an accurate inventory of company-owned tools, equipment, and spare parts.

• Monitor and report usage, replenishment requirements, and discrepancies.

• Contribute to service quality initiatives and customer satisfaction objectives.

• Offer valuable insights from the field to enhance products, service processes, and the customer experience.

⛳️ Requirements

• High school diploma or equivalent.

• 1–3 years of experience in a technical or medical device service setting (or equivalent).

• Excellent communication skills (both verbal and written) with a customer-first approach.

• High level of computer proficiency (MS Office, ERP systems).

• Demonstrated ability to manage documentation quickly and accurately.

• Strong attention to detail and exceptional organizational skills.

• Valid driver’s license with a clean driving record.

• Associate's Degree in a related field or equivalent (Preferred).

• Experience in hospital, clinical, or repair settings (Preferred).

🏝️ Benefits

• Compensation package includes health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance and Teladoc after an introductory period.

• 401K plan with employer contribution.

• Paid time off.

• Paid holidays.