Field Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Install, assemble, service, and repair Aerzen products.

• Execute equipment startups, inspections, troubleshooting, repairs, and preventive maintenance at client locations.

• Install, configure, calibrate, and maintain pneumatic, analog, and digital instrumentation.

• Set up and terminate electrical, pneumatic, and fluid connections.

• Analyze and resolve process application issues and communication challenges.

• Manage TCP/IP networks and RS-485 communications.

• Disassemble machines to assess damage, evaluate failures, diagnose issues, and identify root causes.

• Provide machine-based recommendations and utilize standard rebuild kits.

• Read and interpret equipment diagrams, checklists, engineering drawings, and process documentation.

• Communicate job requirements, recommendations, service options, concerns, and status updates effectively to customers.

• Collaborate with engineering on plant design, modifications, and hazard analyses.

• Plan and schedule travel using the Concur booking tool.

• Complete service reports, expense reports, repair reports, and other necessary documentation.

• Gather data and create commissioning graphs utilizing company software.

• Conduct on-site customer training for Aerzen products.

• Perform tasks in accordance with quality and safety standards while maintaining a clean, safe work environment.

• Participate in inventory counts, shop organization, cleanup, and other assigned departmental responsibilities.

⛳️ Requirements

• Associate’s Degree (2 years of education) in electronics technology or equivalent experience.

• More than 4 years of Field Service and Repair experience in rotating equipment.

• Proficient in Windows, Microsoft Office, and Internet applications.

• Capability to work with TCP/IP networks and RS-485 communications.

• Experience with Allen Bradley PLC is preferred.

• Familiarity with RS Logix 5000 is preferred.

• Desired experience in PLC or similar Ladder-Logic programming.

• Ability to interpret process flow, control wiring, piping, and instrumentation diagrams.

• Welding skills, including brazing, cutting, welding, and plasma, are a plus.

• Excellent skills in planning, prioritization, organization, and execution.

• Strong attention to detail and ability to analyze significant amounts of data.

• Proficient analytical and logical problem-solving abilities.

• Strong time management skills.

• Robust customer focus, leadership, and change management skills.

• High integrity and compliance mindset.

• Willingness to travel over 50% of the time.

• Monday–Friday schedule with weekends spent at home.

• Must successfully pass a thorough background check.

• Must pass a drug test prior to commencing work.

• Must be authorized to work in the U.S.

🏝️ Benefits

• Comprehensive health benefits, including 96% company-covered benefit plans.

• Company contribution to HSA.

• 401(k) plan with company matching.

• Tuition reimbursement program available.

• Profit-sharing bonus package.

• Opportunity to collaborate with a dynamic group of professionals.