Field Service Technician

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for enhancing operations and addressing challenges.

• Carry out field service responsibilities, which include diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring all materials, parts, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacement tasks.

• Foster and uphold positive relationships with customers to boost satisfaction levels.

• Recognize potential new sales opportunities while fulfilling customer needs and relay these insights internally.

• Proactively identify possible equipment malfunctions and suggest corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for enhancing operations and customer service.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Report unsafe practices and incidents in a timely manner.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with over 3 years of experience, OR a High School Diploma/GED combined with equivalent work or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) with various levels within the organization.

• High level of proficiency in Microsoft Office applications.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced capability to develop test plans and reports that detail test outcomes.

• Strong organizational skills with the ability to meet deadlines for administrative responsibilities.

• Effectively collaborates with team members.

• Demonstrates a sense of urgency and ownership, ensuring tasks are completed thoroughly!

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional growth and development.

• Supportive work environment with a focus on teamwork and collaboration.