Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for enhancing operations and alleviating challenges.

• Carry out field service responsibilities, including diagnosing technical issues and performing certified on-site troubleshooting.

• Assemble material lists for service tasks, ensuring all materials, components, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and maintain positive relationships with customers to boost satisfaction.

• Recognize potential new sales opportunities while addressing customer requirements and communicate them internally.

• Proactively identify potential equipment failures and propose corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for optimizing operations and improving customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience servicing critical power equipment, OR an Associate's Degree in electrical technology with over 3 years of experience in the same field, OR a High School Diploma/GED accompanied by equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Proficient in advanced written and verbal communication skills.

• High level of proficiency in using Microsoft Office products.

• Moderate experience in project management using MS Project or Excel.

• Advanced capability to develop test plans and reports detailing test outcomes.

• Strong organizational skills with the ability to meet deadlines for administrative tasks.

• Effectively collaborates with team members.

• Demonstrates a sense of urgency and ownership in work responsibilities.

🏝️ Benefits

• Health, Life & Disability insurance.

• Option between two medical plan choices: PPO or High Deductible Health Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefit available.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee funded up to maximums.

• Short Term Disability coverage – up to 26 weeks – company-funded.

• Long Term Disability – 60% of pay – company-funded.

• Option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits – fully employee funded.

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources provided.

• Employee discount program in place.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation allocated based on years of service.