Field Service Technician

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Collaborate on-site with clients to uncover opportunities for enhancing operations and resolving pain points.

• Carry out field service responsibilities, which include diagnosing technical issues and performing certified troubleshooting on-site.

• Create material lists for service tasks, ensuring that all materials, parts, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to boost satisfaction.

• Recognize potential new sales prospects while addressing customer requirements and relay this information internally.

• Anticipate potential equipment failures and propose corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions to improve operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience servicing critical power equipment, OR an Associate's Degree in electrical technology with more than 3 years of relevant experience, OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Proficient ability to interact and communicate information (both written and verbal) effectively across various levels within the organization.

• Advanced proficiency in utilizing Microsoft Office products.

• Moderate capability in Project Management using MS Project or Excel.

• Strong ability to draft test plans and reports that detail test outcomes.

• Exceptional organizational skills and the ability to meet deadlines for administrative tasks.

• Demonstrates good collaboration with team members.

• Exhibits a sense of urgency and ownership; committed to completing the task at hand!

• Must already possess work authorization that allows employment with ABB in the US.

🏝️ Benefits

• Health, Life & Disability

• Choice of two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus

• Vision benefits

• Company-paid life insurance (2X base pay)

• Company-paid AD&D (1X base pay)

• Voluntary life and AD&D – fully employee-paid up to maximums

• Short Term Disability coverage – up to 26 weeks – paid by the company

• Long Term Disability coverage – 60% of pay – company-paid, with the option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (Accident insurance, hospital indemnity, critical illness, pet insurance)

• Parental Leave – up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption

• Employee discount program

• Retirement 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

• Time off – ABB provides 11 paid holidays.