Field Service Technician

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and resolve challenges.

• Execute field service responsibilities, including diagnosing technical issues and performing certified on-site troubleshooting.

• Compile material lists for service tasks and ensure that materials, parts, and equipment adhere to quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and maintain strong customer relationships to boost satisfaction.

• Recognize potential new sales opportunities while addressing customer requirements and relay this information internally.

• Proactively identify potential equipment malfunctions and suggest corrective measures.

• Recommend product and quality enhancements.

• Offer management suggestions for improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1+ years of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with 3+ years of experience, OR a High School Diploma/GED combined with equivalent work and/or military experience and 5+ years of experience servicing critical power equipment.

• Proficient in interacting and conveying written and verbal information to various organizational levels.

• Strong ability to utilize Microsoft Office products.

• Moderate capability in project management using MS Project or Excel.

• Excellent ability to draft test plans and reports that detail test results.

• Strong organizational skills and ability to meet deadlines for administrative tasks.

• Effective collaborator.

• Demonstrates a sense of urgency and ownership until tasks are completed.

• Must possess work authorization allowing employment with ABB in the United States.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan or a High Deductible Health Plan with a Health Savings Account.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D insurance – fully employee-funded up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – fully funded by the company.

• Long Term Disability at 60% of salary – fully funded by the company.

• Option to increase coverage to 66 2/3% of salary.

• Supplemental benefits including accident insurance, hospital indemnity, critical illness, and pet insurance.

• Parental Leave of up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption services.

• Employee discount program offered.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation time allotted based on years of service for hourly and non-exempt positions.