Field Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Carry out tasks to achieve designated goals.

• Responsibilities include the installation, troubleshooting, repair, and preventative maintenance of essential power and electrical distribution systems.

• Provide exceptional customer service and perform service work according to customer requests and expectations.

• Collaborate on-site with clients to identify areas for operational enhancement and resolve issues.

• Perform field service duties, including diagnosing technical problems and carrying out certified on-site troubleshooting.

• Take charge of the hands-on execution of projects, which encompasses startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment.

• Compile material lists for service tasks, ensuring all materials, components, and equipment comply with quality standards and are readily available.

• Conduct installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Establish and sustain positive customer relationships to boost satisfaction.

• Actively identify potential equipment failures and suggest corrective measures.

• Propose product and quality enhancements.

• Offer management recommendations for improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 1 year of experience in servicing critical power equipment OR an Associate's Degree in electrical technology with 3+ years of experience in servicing critical power equipment OR a High School Diploma/GED and equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Proficient in interacting and communicating (both written and verbal) information to various levels within the organization.

• Advanced proficiency in using Microsoft Office applications.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced capability to draft test plans and reports that detail test outcomes.

• Strong organizational skills and ability to meet deadlines for administrative tasks.

• Excellent collaboration skills.

• Demonstrates a sense of urgency and ownership; committed to completing tasks!

• Willingness and ability to travel approximately 75% as needed.

• Ability to maintain and possess a valid passport and driver's license.

🏝️ Benefits

• Health, Life & Disability coverage.

• Option between two medical plan choices: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision coverage available.

• Company-funded life insurance (2X base salary).

• Company-sponsored AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability coverage – 60% of salary – funded by the company.

• Option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – fully employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• Retirement 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• Time off: ABB offers 11 paid holidays.