Field Service Team Leader

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Lead and manage a team of 8 Field Service Engineers throughout Belgium.

• Mentor and develop team members to enhance their technical, customer service, and professional capabilities.

• Foster a culture of safety, teamwork, accountability, and ongoing improvement.

• Collaborate with service leadership on workforce planning, recruitment, onboarding, and employee development initiatives.

• Monitor service delivery performance to enhance response times, service quality, and customer satisfaction.

• Assist in resolving complex customer issues and escalations.

• Coordinate resources and prioritize tasks for installations, maintenance, repairs, and troubleshooting.

• Work closely with Sales, Technical Support, Product Management, and Operations teams.

• Utilize service metrics and performance data to pinpoint operational enhancements.

• Champion Lean, Daily Management, and problem-solving methodologies.

• Ensure adherence to company policies, safety regulations, and quality standards.

• Propose initiatives that boost team performance and enhance customer experience.

• Travel frequently across Belgium to support employees, clients, and business operations.

⛳️ Requirements

• Strong technical expertise in field service, technical support, laboratory instruments, or a related field.

• Proven experience in mentoring, coaching, training, or supporting peers.

• Customer-centric approach with a track record of managing customer relationships and addressing service challenges.

• Excellent communication and interpersonal abilities.

• Capability to work collaboratively with cross-functional teams.

• Familiarity with service management systems, CRM tools, or field service software.

• Strong organizational and problem-solving capabilities.

• Competence in managing multiple priorities in a fast-paced service environment.

• Dedication to safety, quality, and continuous improvement.

• Primarily home-based, with an estimated 50% travel across Belgium required.

• Proficiency in Flemish or Dutch and English is essential.

• 5–8 years of experience in field service, technical support, customer service engineering, or a related technical area.

• Bachelor's degree in Engineering, Life Sciences, Business, or a related field, or a combination of education and relevant experience.

• Previous experience as a team lead, project lead, mentor, or subject matter expert.

• Background in healthcare, diagnostics, laboratory, analytical instrumentation, life sciences, or related industries.

• Familiarity with performance metrics, KPIs, and service operations reporting.

• Knowledge of Lean, Continuous Improvement, or Daily Management principles.

• Experience in supporting recruitment, onboarding, or employee development processes.

• Understanding of resource planning and service scheduling processes.

🏝️ Benefits

• Access to a global service network and distribution center support.

• Opportunity to build a team and progress into leadership roles.

• Employee development, coaching, and training opportunities.

• Collaboration with commercial, government, academic, and healthcare clients.

• Support for professional development activities.

• Flexible remote/home-based working arrangement.

• Commitment to company safety, quality, and continuous improvement practices.