Field Service Specialist – Europe

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Install, commission, and service DTE's analytical equipment at client locations.

• Ensure that installations and service operations adhere to DTE's standards for quality, safety, and dependability.

• Configure equipment, conduct functional tests, and provide training for customer operators.

• Troubleshoot, maintain, and repair equipment as needed.

• Deliver both remote and on-site technical assistance.

• Evaluate customer site readiness, including power supply, utilities, access, lifting arrangements, and safety protocols.

• Take part in an on-call rotation for technical support as necessary.

• Work in conjunction with DTE's Engineering and Service teams to identify technical challenges, implement enhancements, and facilitate product development.

• Contribute to the creation of service procedures, checklists, spare parts inventories, and troubleshooting documentation.

• Assist in establishing and expanding DTE's field service capabilities throughout Europe.

• Support customer deployments, installations, training, and technical service activities through regular international travel.

⛳️ Requirements

• Minimum of 3 years of experience in field service, equipment assembly, or technical support related to electronic or industrial equipment.

• A degree or vocational qualification in engineering, electronics, electrical technology, or a similar technical discipline, or equivalent relevant experience.

• Proficient in troubleshooting automated control systems and industrial equipment.

• Strong analytical and practical problem-solving abilities.

• Capable of working independently, taking initiative, and managing technical challenges in the field.

• Comfortable in demanding industrial settings, such as foundries and aluminum production facilities.

• Strong dedication to safety, quality, and customer service.

• Excellent English communication skills, both verbal and written.

• Knowledge of Polish, Czech, Romanian, German, Spanish, or other European languages is a plus.

• Valid driving license and passport required.

• Legal authorization to work or provide services in the country of residence.

• Experience in the metals industry, foundries, or industrial automation, along with electrical qualifications or certifications, is advantageous.

• Must reside within a convenient driving distance of a major international airport.

• Willingness to travel approximately 50% and engage in regular international travel.

🏝️ Benefits

• Approximately 50% international travel, including visits to DTE headquarters in Iceland for training, product familiarization, and collaboration.

• Comprehensive training and product familiarization.

• An inclusive workplace where employees feel empowered, supported, and capable of delivering their best work.

• Opportunity to contribute to the development of DTE's regional service capabilities from the ground up.

• Direct employment or independent contractor arrangements based on location, experience, and contractual setup.