Field Service Specialist

This is a fully remote position, open to applicants in China.

📋 Description

• Execute onsite installation, repairs, testing, and preventive maintenance in accordance with established guidelines and standard operating procedures.

• Offer maintenance training and technical support via phone or onsite visits.

• Provide excellent customer service through maintenance training, sharing knowledge, addressing inquiries and concerns, and offering technical assistance.

• Foster customer relationships while promoting product warranty sales.

• Oversee relationships with distributor service personnel and create communication channels to exchange service knowledge.

• Collaborate with sales teams and customers to identify technical issues.

• Enhance the company’s image and elevate customer satisfaction.

• Support with related product complaints.

• Carry out additional related responsibilities as assigned or requested.

⛳️ Requirements

• Capability to perform onsite installation, repairs, testing, and maintenance utilizing provided tools and standard operating procedures.

• Competence in delivering maintenance training and technical support through phone or onsite interactions.

• Strong customer service and technical support skills.

• Proficiency in building customer relationships and promoting product warranty sales.

• Ability to manage relationships with distributor service personnel and establish effective communication channels.

• Skill in identifying technical issues in collaboration with sales teams and customers.

• Competence in assisting with related product complaints.

• Capability to perform additional related duties as assigned or requested.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.