Field Service Representative, SES

This is a fully remote position, open to applicants in Germany.

📋 Description

• Adhere to integrity and safety standards as outlined by Veolia policies.

• Report any work-related accidents, occupational illnesses, hazardous occurrences, near misses, incidents, and property damage to the Line Manager and EHS Manager, preferably utilizing Gensuite.

• Conduct on-site chemical testing and monitor treatment programs.

• Complete customer reporting and data entry using the InSight platform.

• Provide initial troubleshooting for cooling water, boiler water, water and wastewater, and industrial process treatment applications.

• Review established Key Performance Indicators (KPIs) with customers in collaboration with the Account Manager.

• Execute site surveys, equipment start-up, and commissioning activities.

• Oversee repairs, maintenance, and warranty tasks.

• Perform minor assembly tasks as necessary.

• Maintain effective verbal and written communication with stakeholders at all levels of customer organizations.

• Assist with contract costing.

• Attend and deliver technical training sessions.

• Execute pilot projects and field trials as needed.

• Coordinate various projects.

• Participate in local team meetings and share best practices.

• Manage distinctive sales initiatives and implement company strategy.

⛳️ Requirements

• Customer-service oriented with a focus on external relationships.

• Experience or interest in water and process treatment is a plus.

• Highly adaptable with robust problem-solving abilities.

• Proficient in Google Workspace and Veolia IT tools is mandatory.

• B.Sc. or higher in a chemistry-related discipline.

• Excellent written, verbal, and listening communication skills.

• Ability to work effectively within a team environment.

• Self-driven and proactive, capable of working independently.

• Fluency in German and intermediate proficiency in English are required; minimum proficiency levels: German C1 and English B2.

• Valid driving license is necessary.

🏝️ Benefits

• Competitive salary package.

• Attractive benefits package.

• Training programs to facilitate your success.

• Dynamic work environment.

• Engaging and challenging projects.

• Commitment to diversity and inclusion.

• Equal-opportunity employer.

• All applications are evaluated fairly and without discrimination.