Field Service Representative

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee all facets of commissioning, installation, and optimization of water treatment plants.

• Act as the primary liaison between design engineering, construction teams, control systems, and clients.

• Engage in Model Reviews, Engineering Design Meetings, and Safety in Design assessments.

• Ensure the accessibility, maintenance, and functionality of process equipment.

• Identify issues, gather data, and draw accurate conclusions to enhance operations and assess design feasibility.

• Utilize water treatment chemistry calculations, geometry, and engineering principles for troubleshooting and problem-solving.

• Serve as the construction intermediary between design engineering and construction teams during plant setup.

• Detect and rectify equipment alignment problems and plumbing adjustments during installation.

• Oversee external vendors and suppliers, ensuring that services and products meet project specifications.

• Uphold safety standards throughout all executed tasks.

• Create and implement commissioning timelines and performance strategies.

• Commission water treatment plants, verifying that process equipment and control systems meet specifications.

• Conduct control system factory acceptance tests with clients and designated representatives.

• Manage PLC/HMI tasks, including control system I/O checkout, system networking, program uploads/downloads, ladder logic, function blocks, code troubleshooting, and developing simple logic.

• Establish standard operating procedures and log sheets.

• Design and conduct classroom and practical training for process equipment operation and maintenance.

• Provide technical guidance and support to customer representatives on-site.

• Present information to customers, clients, and internal teams.

• Carry out after-market services, including site inspections, equipment checks, and operator training.

• Prepare technical documentation for customer records and future outages.

• Apply mathematical techniques for budget analysis and monitoring of Time & Material contract costs.

• Ensure quality data accuracy and facilitate report generation.

• Travel to project sites in Canada and internationally, including remote work camps.

• Work outdoors at water treatment facilities and manage exposure to chemically aggressive fluids.

⛳️ Requirements

• Bachelor's degree in Engineering or Engineering Technology from an accredited institution.

• Experience in commissioning, construction, or field services.

• Mechanical expertise, including hands-on experience and the ability to read and interpret drawings, particularly related to water treatment equipment.

• Electrical expertise, including hands-on experience and the ability to read and interpret drawings, especially related to electrical panels and water treatment equipment.

• Training in lock-out/tag-out procedures.

• Strong knowledge of water treatment chemistry.

• Technical proficiency in applying engineering principles to troubleshooting, root cause analysis, and problem-solving.

• Competence with analytical instrumentation, calibrated tools, hand tools, and safe handling of chemically aggressive fluids.

• Familiarity with electrical equipment, control systems, and safety protocols.

• Proficient in computer applications, including word processing, spreadsheets, network operations, and database management.

• Valid passport and driver's license.

• Willingness to travel extensively, 70–80% of the time; approximately 250 days annually.

• Ability to work independently and remotely with cross-functional project teams.

• Strong skills in customer relationship management.

• Excellent verbal and written communication abilities.

• Capability to produce concise technical reports.

• Effective prioritization and multitasking skills.

• Sound judgment in business decisions and risk-reward analysis.

• Strong mathematical abilities and a willingness to learn company procedures.

• Technical Bachelor's Degree or College Diploma with a minimum of 5 years of experience in the water treatment sector (preferred).

• Knowledge of structural, mechanical, hydraulic, electrical, piping, welding specifications, and civil engineering notations (preferred).

• Expert understanding of water treatment systems and technologies, including Ultrafiltration Systems, Membrane Bio Reactors, and Separation Technologies (preferred).

• Capability to perform equipment startup, commissioning, and process optimization (preferred).

• Project management skills (preferred).

• Experience with Lean Six Sigma or continuous improvement methodologies (preferred).

• Operating experience with water treatment equipment such as UF/MBR, reverse osmosis systems, micro-filtration, clarification and conventional filtration, evaporators, or crystallizers (preferred).

• Applicants must be eligible to work legally in the U.S. immediately; employer will not sponsor U.S. work authorization.

🏝️ Benefits

• Comprehensive technical and commercial training.

• Opportunities for career advancement.

• Eligibility for incentive compensation.

• Opportunities for account assignments.

• Medical, Dental, and Vision Insurance starting from Day 1.

• Life Insurance.

• Paid Time Off.

• Paid Holidays.

• Parental Leave.

• 401(k) Plan with a 3% default contribution plus matching.

• Flexible Spending & Health Savings Accounts.

• AD&D Insurance.

• Disability Insurance.

• Tuition Reimbursement.

• Commitment to a diverse and inclusive workplace.

• Equal opportunity workplace.