Field Service Representative

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Collaborate with military clients to thoroughly understand their operational requirements and/or issues that need resolution.

• Efficiently manage time to ensure prompt responses to service inquiries.

• Execute system installations, troubleshooting processes, and conduct operational checks on systems.

• Diagnose and resolve technical problems as they arise.

• Offer system administrative support and potential training for technical users.

• Partner with the software integration team to test and roll out new software updates.

⛳️ Requirements

• Bachelor's degree in Information Technology.

• Ability to obtain a CompTIA Security Plus certification before starting.

• Prior military experience is required (MOS 5974 preferred), with familiarity in the software maintainer aspect of Marine Corps software systems.

• Willingness to travel CONUS or OCONUS.

• Capability to identify problems and research solutions.

• Experience with Networking, VMWare, physical servers, switches, and routers.

• Self-motivated, able to work effectively within a team, possessing strong interpersonal skills, and capable of engaging with customers effectively.

• Availability to work off-hours as specific needs arise and readiness to take on additional responsibilities as required.

• Up to 35% travel to locations such as Camp Lejeune, Charleston, Maryland, etc.

• Must be a US Citizen.

• Must hold an active DoD Secret Clearance or have the ability to obtain one.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and training.

• Generous vacation and leave policies.