Field Service Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Oversee and coordinate all field service operations for designated customers and territories.

• Diagnose and troubleshoot mechanical, hydraulic, and electrical problems utilizing technical documentation and diagnostic tools.

• Conduct site visits to customers and provide remote technical assistance as necessary.

• Track, document, and address equipment downtime situations promptly and effectively.

• Provide technical training to customers and internal teams regarding product operation, maintenance, and troubleshooting techniques.

• Keep precise service records, maintenance logs, and training documentation.

• Identify prospects for supporting service sales, which include parts, repairs, and training services.

• Collaborate with Sales and Operations teams to facilitate equipment delivery and customer onboarding processes.

• Ensure adherence to company travel policies and cost-control standards.

• Uphold and enhance SINOBOOM’s brand reputation through exceptional service delivery.

• Willingness to travel up to 70% within the assigned territory.

⛳️ Requirements

• Technical diploma in Electro-Mechanical Technology or a related discipline.

• Proficiency in English (mandatory).

• Proficiency in French (preferred but not mandatory).

• At least 4 years of experience in the maintenance and repair of aerial work platforms or similar industrial machinery.

• Strong communication, customer service, and organizational skills.

• Valid driver's license and readiness to travel extensively within the assigned region.

• Self-motivated, proactive, and capable of working independently in the field.

• Advanced skills in troubleshooting hydraulic, mechanical, and electrical systems.

• Robust problem-solving and diagnostic skills.

• Capability to deliver clear and effective technical training sessions.

• Previous experience with manufacturers of aerial lifts or construction equipment (preferred).

• Familiarity with service sales or aftermarket support processes (preferred).

• Experience in a multi-regional or OEM service environment (preferred).

🏝️ Benefits

• 401(k)

• Competitive salary

• Health insurance

• Paid time off

• Fully remote work arrangement