Field Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Conduct start-up, commissioning, installation, testing, troubleshooting, servicing, and repair of IEM equipment, which includes switchboards, control panels, and power products.

• Install and modify electrical or mechanical components and subassemblies, such as circuit breakers, bus bars, subpanels, control components, power cabling, and control wiring.

• Participate in project meetings and collaborate with contractors, clients, Project Managers, and internal IEM teams.

• Analyze system failures, pinpoint root causes, and devise corrective actions.

• Troubleshoot electrical circuits, control wiring, and networking equipment.

• Work in conjunction with Project Managers, manufacturing facilities, engineering, and internal support teams to address field issues.

• Document service activities, root cause analyses, corrective measures, parts usage, outstanding items, and follow-up requirements.

• Assist in training, mentoring, shadowing, or providing on-the-job support for Field Service Technicians.

• Execute other tasks as assigned.

• Act as a reliable customer contact in the field with minimal oversight.

• No supervisory responsibilities.

⛳️ Requirements

• Minimum of 1 year of experience in supporting switchgear start-up and commissioning is required.

• A solid understanding of electrical, mechanical, and power distribution systems is essential.

• Proficiency in reading and interpreting electrical wiring diagrams, schematics, work instructions, and technical documents is necessary.

• Capability to safely utilize hand tools, power tools, and electrical testing equipment.

• Strong diagnostic, problem-solving, and troubleshooting abilities are required.

• Effective verbal and written communication skills.

• Ability to work independently with minimal supervision and appropriately escalate issues.

• Strong organizational skills and precise service documentation.

• Ability to assist in training, mentoring, or shadowing Field Service Technicians.

• An associate degree, vocational training, military experience, or equivalent experience in power distribution systems is preferred.

• A minimum of 1–3 years of relevant experience in electrical, mechanical, technical, manufacturing, construction, commissioning, or field service is preferred.

• Capacity to frequently stand and walk for 8–12 hours, bend, kneel, squat, crawl, twist, reach overhead, work in confined spaces, and climb ladders, stairs, and elevated platforms.

• Ability to frequently lift, carry, push, and pull equipment and materials weighing up to 50 lbs.

• Must be able to wear required PPE, including safety glasses, hard hats, gloves, hearing protection, steel-toe footwear, arc flash PPE, and fall protection.

• Willingness to travel up to 75%, including for extended or overnight assignments.

🏝️ Benefits

• Comprehensive and competitive benefits package.

• Benefits tailored to support employees' well-being, growth, and long-term success.

• Opportunities for on-the-job training and mentoring.