Field Service Representative

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Develop a work schedule and operate from home when not on-site.

• Offer technical assistance and customer service support to CCM's commercial roofing clientele.

• Oversee warranty inspections, provide job-site training, conduct warranty claim investigations, and generate internal and external reports.

• Service, promote, demonstrate, and educate customers on roofing products and accessories.

• Manage a regional territory or client base to ensure the quality installation of Carlisle Construction Materials products.

• Comprehend and comply with CCM and project-specific health and safety regulations.

• Arrange and execute final inspections for warranty issuance.

• Deliver on-site technical support prior to, during, or following the installation of warranted projects.

• Train and educate on the proper installation of CCM products and systems.

• Serve as the primary technical expert for the assigned territory on a daily basis.

• Conduct investigations related to warranty claims and product issues.

• Provide training presentations and practical demonstrations for Authorized Applicators.

• Build and maintain internal and external working relationships.

• Create detailed written reports and correspondence for distribution both internally and externally.

⛳️ Requirements

• A minimum of a High School Diploma along with 3 years of experience in construction or commercial roofing.

• A valid driver’s license with a satisfactory driving record as per company policy.

• An Associate's or Bachelor's degree is preferred.

• Capability to manage multiple tasks independently.

• A professional demeanor and positive attitude with strong interpersonal and customer service skills.

• Clear and effective verbal and written communication abilities.

• Familiarity with general construction-related terminology, documents, tools, products, and installation techniques.

• Proficient in using MS Office applications and specific CCM software/hardware systems.

• Ability to work in varying temperatures, including heat, cold, and wet conditions.

• Willingness to travel by air and motor vehicle, including overnight stays based on territorial needs.

• Regularly work on active construction sites.

• Availability for a 9–12 week training program, which includes time in Carlisle, Pennsylvania, and travel to various locations across the U.S.

🏝️ Benefits

• Emphasis on safety, inclusivity, career development, tuition assistance, and comprehensive benefits.

• Paid training program lasting 9–12 weeks.

• Company coverage for travel, lodging, and meal expenses during the training period.